FAQ
Why can't I receive the verification code?
1. Each account can receive up to 10 verification codes per day. Please do not request codes too frequently.
2. Make sure your device is connected to a stable network, such as mobile data or Wi-Fi, when requesting the code.
3. Do not use a VPN when requesting the code, as it may delay or block delivery.
4. Depending on your email provider's settings, the verification email may be filtered into your Spam or Junk folder. Please check there if you do not receive it.
5. Make sure you entered your email address correctly. Otherwise, you will not receive the verification code.
6. Verification codes expire after a certain period. Please enter the code before it expires. Otherwise, you will need to request a new one.
7. If your email inbox is full, the verification email may not be delivered.
The files are saved in TS format and cannot be opened on a computer. What should I do?
TS files require a compatible media player. Please download our dedicated GPS Media Player from
https://gpsmediaplayer.com to play the recorded videos.
Why does the app keep loading?
1. Check the Wi-Fi connection: make sure your phone is connected to the dash cam's Wi-Fi network.
2. Check the Wi-Fi indicator: confirm that the Wi-Fi icon on the dash cam's display is solid green.
3. Wait for initialization: keep the app open in the foreground and wait for the live view to initialize, which takes about 10 to 30 seconds.
4. Restart the app: fully close and reopen the app. If the issue persists, please record a video of the problem and contact our after-sales support team for further assistance.
Why can my phone connect to only one Wi-Fi network and not both CarPlay and the dash cam at the same time?
1. A phone can maintain only one active Wi-Fi connection at a time.
2. To connect to the dash cam's Wi-Fi network, you must first disconnect the wireless Apple CarPlay connection.
3. After disconnecting from CarPlay, select the dash cam's Wi-Fi network and enter the password.
4. Once connected, open the SEEMOPEN App to view and manage your dash cam files.
5. If you exit the app or switch to another app, the connection to the dash cam will automatically disconnect after 30 seconds.
Why can't I find the Time-Lapse Recording or Collision Detection options in the menu?
1. Both Time-Lapse Recording and Collision Detection are advanced parking surveillance features that become available only when the hardwire kit is properly installed and connected to constant vehicle power.
2. The hardwire kit is required to enable 24/7 parking surveillance and is sold separately.
I requested the verification code too frequently. What should I do?
1. Wait at least 1 to 5 minutes before requesting another verification code. Please do not request verification codes too frequently. Each email address can receive up to 10 verification codes per day.
2. Avoid tapping "Send Verification Code" repeatedly.
3. Check your network connection and your email's Spam or Junk folder.
4. Temporarily disable any VPN or security software.
Why won't the dash cam turn on? Why does it keep restarting?
1. Use the supplied car charger, as third-party chargers may not provide stable power.
2. Make sure the charger is fully inserted into the vehicle's power outlet (cigarette lighter socket).
3. The dash cam powers on only when the vehicle is started.
4. Confirm that both cables are connected correctly: connect the car charger to the POWER port and the rear camera cable to the REAR CAM port.
Why can't I connect to Wi-Fi?
1. Turn on Wi-Fi: Press and hold the "<" button until "Wi-Fi On" appears on the screen. The Wi-Fi name (SSID) and password will also be displayed.
2. Disconnect from other networks: your phone can connect to only one Wi-Fi network at a time. Disconnect from wireless Apple CarPlay or any other Wi-Fi network before connecting to the dash cam.
3. Check the distance: stay within 10 meters (33 ft) of the dash cam to ensure a stable Wi-Fi connection.
4. Switching devices: if another phone has previously connected to the dash cam's Wi-Fi, it may reconnect automatically when Wi-Fi is enabled. Before connecting a new device, make sure the previous device disconnects from or forgets the Wi-Fi network.
Why does a security warning appear when downloading the app?
1. When installing the app by scanning the QR code on the packaging or in the user manual, your phone may display a security warning.
2. This is a normal system alert when installing an app outside the official app stores.
3. The SEEMOPEN App is safe and will not harm your device or compromise your personal information.
4. You can also download it directly from the App Store or Google Play by searching for "SEEMOPEN."
How do I set the time? Why doesn't the time setting take effect?
1. Set the correct time zone based on your location. The device time will adjust automatically.
2. To manually set the time, go to Menu ("M") → Time Setting. After making your changes, press the M button to select Confirm, then press the OK button to save. If you exit without confirming, the changes will not be saved.
3. You can manually set the time before GPS positioning is completed.
4. When the device connects to the SEEMOPEN App, it automatically synchronizes with your phone's system time.
5. After GPS positioning is completed, the device automatically synchronizes with GPS satellite time.
Time Synchronization Priority: GPS Time > Phone System Time > Time Zone Setting > Manual Time Setting
Note: If the device is connected to a smartphone or GPS positioning has been completed, the system automatically updates the time. Any manually set time may be overwritten. This is normal.
Is the SEEMOPEN App free?
Yes. The SEEMOPEN App is free to use with no subscription or additional fees. Download the SEEMOPEN App from the App Store or Google Play by searching for "SEEMOPEN."