Return & Refund Policy

We want you to be satisfied with your SEEMOPEN purchase. This policy explains order cancellations, return eligibility, return shipping, damaged or defective products, exchanges, and refunds.

This policy applies to eligible products purchased directly through the SEEMOPEN website. It is provided in addition to any mandatory consumer rights available under applicable law.

1. Order Cancellation

You may request to cancel an order before it has been dispatched. Contact support@seemopen.com as soon as possible and include your order number.

We will make reasonable efforts to process the request, but cancellation cannot be guaranteed once order processing has begun. If the order has already been dispatched, you may request a return after delivery.

A cancellation is not confirmed until SEEMOPEN sends written confirmation. If payment has already been collected for a successfully cancelled order, the applicable amount will be refunded to the original payment method.

2. 30-Day Return Period

Eligible products may be returned within 30 days of delivery.

To qualify for a standard return:

  • The return request must be submitted within 30 days of delivery
  • Proof of purchase must be provided
  • The product must be returned with all original components and accessories
  • The original packaging should be included where reasonably possible
  • The product must not show misuse, unauthorized modification, accidental damage, or avoidable damage caused after delivery

Opening the packaging or reasonably inspecting the product does not automatically make it ineligible for return. Where permitted by law, a refund may be reduced if the product has lost value because it was handled beyond what was reasonably necessary to inspect it.

3. How to Request a Return

Email support@seemopen.com before sending any product back.

Include:

  • Your order number
  • The product model
  • The reason for the return
  • Photographs or video where the item is damaged, defective, incomplete, or incorrect

SEEMOPEN will review the request and provide return authorization and the correct return address where the return is approved.

Do not send a product to an address shown on the original shipping label, packaging, website footer, or contact page unless that address is confirmed in the return instructions. Unauthorized returns may be delayed or refused where permitted by law.

4. Change-of-Mind and Compatibility Returns

A product may be returned within the 30-day return period if you change your mind, order the wrong model, decide that the product is not suitable for your needs, or determine that it is not compatible with your intended installation.

  • The customer is responsible for return shipping costs where permitted by law
  • SEEMOPEN does not charge a separate restocking fee
  • Original shipping charges and optional delivery upgrades are non-refundable unless applicable law requires otherwise
  • The customer is responsible for the return until it reaches the authorized return address

We recommend using a tracked shipping service and keeping the shipping receipt until the return is completed.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Inspect the product as soon as reasonably possible after delivery. Contact SEEMOPEN promptly if the package or product arrives damaged, the product cannot power on when correctly installed, the wrong product was delivered, or a component is missing.

Please provide:

  • Your order number and product model
  • Photographs of the package and shipping label
  • Photographs or a short video showing the problem
  • A clear description of the damaged, defective, incorrect, or missing item

Keep the product, accessories, packaging, and shipping label until the request has been reviewed.

If the issue is confirmed to result from shipping damage, a fulfilment error, or a covered product defect, SEEMOPEN will provide an appropriate remedy, which may include repair, replacement, missing components, or a refund. SEEMOPEN will cover reasonable return shipping costs for an approved claim.

6. Troubleshooting Before Return

Some issues may be resolved through installation adjustments, power-supply checks, memory card replacement or formatting, firmware confirmation, or product settings.

Before authorizing a return for a suspected defect, SEEMOPEN may request reasonable troubleshooting information, including photographs, a short video, firmware details, installation information, and the memory card model or capacity.

Troubleshooting does not reduce or cancel any mandatory consumer rights.

7. Items Not Eligible for Standard Return

Unless required by applicable law, the following are not eligible for a standard change-of-mind return:

  • Products returned after the applicable return period
  • Products not purchased directly through the SEEMOPEN website
  • Products damaged through misuse, accident, liquid exposure, incorrect installation, unauthorized repair, or modification
  • Products with removed, altered, or unreadable serial numbers
  • Items clearly marked as final sale before purchase
  • Returns missing essential components or accessories, unless the item was supplied incomplete

This section does not affect rights relating to defective, damaged, misdescribed, or incorrectly supplied products.

8. Return Inspection and Refunds

Returned products are inspected after they arrive at the authorized return facility.

Approved refunds are normally processed within 3–5 business days after the returned product has been received and inspected.

Refunds are issued to the original payment method. Your bank or payment provider may require additional time to display the refund after SEEMOPEN has processed it.

Where permitted by law, a reasonable deduction may be made if the product is returned with avoidable damage, missing essential components, or a reduction in value caused by handling beyond what was necessary to inspect it. No deduction will be made for damage, defects, or missing items that existed when the product was delivered.

9. Exchanges and Replacements

Exchanges and replacements are subject to product availability.

For a change-of-mind exchange, SEEMOPEN may require the original product to be returned and refunded before a new order is placed.

For a confirmed damaged, defective, incomplete, or incorrect order, SEEMOPEN may provide a replacement product or component. If the same product is unavailable, SEEMOPEN may offer an equivalent solution or a refund.

10. Warranty Claims After 30 Days

Eligible SEEMOPEN products include an 18-month limited warranty beginning on the original purchase date.

If a product develops a suspected defect after the 30-day return period, the request will be reviewed under the SEEMOPEN Warranty Policy rather than as a standard return.

11. Mandatory Consumer Rights

Consumers in some jurisdictions, including the European Economic Area and the United Kingdom, may have a statutory right to cancel certain online purchases within 14 days after delivery without giving a reason, subject to applicable exceptions.

SEEMOPEN’s 30-day return period provides additional time and does not reduce any mandatory rights relating to cancellation, refunds, defective products, repairs, replacements, or legal guarantees.

Where applicable law provides more favourable rights than this policy, the mandatory law will apply.

12. Contact Us

For cancellation, return, exchange, damaged-product, or refund questions, contact:

SEEMOPEN Support
Email: support@seemopen.com

Please include your order number, country or region, product model, and a clear description of your request.